You can also use the website to cancel any unwanted subscriptions, including Zipcar Inc. Zipcar makes membership cancellation easy, with two cancellation options: online and by phone. You may also experience issues with your Zipcar membership or use of Zipcar’s fleet that makes membership undesirable for you. If you no longer find the service useful to your everyday life, you may wish to cancel Zipcar membership service so you don’t pay unnecessary monthly fees. 180 miles per day (and $0.45 per mile for each additional mile).Īdditional functions apply depending on the plan you choose.įor most monthly plans, the company issues automatic payments every month.24/7 roadside assistance and maintenance on all vehicles.Secondary insurance, as a backup to the member’s primary insurance.The company also offers annual membership for $70/year. The cost of Zipcar and it’s membership plans start at just $7 per month (although fees differ in Canada), far less expensive than purchasing or leasing a vehicle. A middle class 25 year old who lives downtown without a car and has nearly perfect credit.Zipcar is a handy option if you need transportation by car but don’t have a vehicle of your own. The only thing I can come up with is that the monthly fee didn't get charged correctly in the process of closing my original account or something went wrong with the car locking issue on the first rental, and neither of those were my fault. At this point, I am FUMING because I paid every bill from the original rental 8 months ago, did not damage their car, and it seems incredibly fishy that they conveniently told me this after two weeks and 3+ hours of filtering through their customer service groups.
#Zipcar phone number license#
This time they sent me a generic email saying that my license was blocked due to either "delinquent on membership fees, closed for viability (late returns, violations, damages, etc.), failure to agree with the terms and agreements, or failure to pay the application fee. So, she referred me back to the specialized group that could only be contacted via email.
#Zipcar phone number how to#
So I called a third time and talked to another representative on the phone who said she did not know how to help. I went ahead and tried to do so, but I was not approved again.
Again, the representative was polite but clearly did not know how to help me and simply told me to go ahead and create a new account. Then I got an email back from a new customer service person saying the issue was that my account was locked so they had deleted my original account and needed me to create a completely new account and pay another fee.
I tried to say I did not feel comfortable sending this over email, but I eventually caved against my better judgement. So he told me that the only way to activate my account was to send a pictures of all my personal documents (license, passport, etc.) OVER EMAIL and that this was the only way to reactivate my account.
The representative was friendly but clearly wasn't trained to help with IT related issues. Then I called their general help phone number. So I did, but their website simply did not work and would not allow me to click the "finish application button". The first person told me to add my credit card information to my account. I talked to five different people who all told me something different over a two week period. So, I reached out to their help desk, which is when the bulk of the issues occurred. I independently searched their eligibility requirements, and I met the criteria because I paid on time, did not damage the car I rented, have not been in any accidents, and have a valid driver's license. However, their online system would not approve my license and did not tell me why. This month, I thought that I would give them a second chance because it sounded more convenient than picking up a car at an agency.
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